Recruitment
Customer Services/Administrative Assistant (Permanent, Full-Time Vacancy)
Osborne Books Ltd is a highly successful niche educational publisher producing texts and revision aids in the areas of bookkeeping and accounting (for schools and Further Education colleges) and professional accounting training (for the Association of Accounting Technicians). We are looking to appoint a permanent, full-time customer services/administrative assistant to join our small and friendly team based in St Johns, Worcester.
Key Responsibilities:
• acting as ‘first point of contact’ for customer enquiries
• answering telephone calls
• responding to customer emails
• taking customer orders by phone and online
• processing requests for sample copies of books
• updating the customer database using Filemaker Pro
• opening and distributing post
• data entry in Microsoft Excel
• updating instruction manuals
• minute taking
• data security and archiving
The person we are looking for should have:
• a confident and professional telephone manner
• organisational ability – efficiency and an eye for detail
• the ability to plan, prioritise and schedule
• a proactive approach to customer care
• excellent written and verbal communication skills
• the ability to work well both independently and in a team
• flexibility and initiative
• sound working knowledge of computer applications
including Microsoft Word and Excel
• familiarity with database systems such as Filemaker Pro or similar (advantageous but not essential as full training will be provided)
What we can offer:
• a varied and interesting role
• a friendly working environment
• 28 days holiday plus statutory holidays
• a competitive salary in line with qualifications and experience
• standard working hours between 09.00 and 17.00*, Monday to Friday *(flexibility will be required during busy periods when office opening hours are extended)
How to apply:
Please complete the following application form and return to us by post, fax or email:
*You will need Adobe Reader to complete and submit this form electronically
Fax 01905 748952
Email books@osbornebooks.co.uk
Recruitment
Osborne Books Limited
Unit 1B Everoak Estate
Bromyard Road
Worcester
WR2 5HP
Please Note:
You must complete an application form to be considered for this vacancy. CVs alone will not be accepted. However, you are welcome to enclose a copy of your CV if you wish to do so.
Due to the potential high volume of applications, we are unable to contact each applicant individually. If you have not heard from us after one week from the closing date, you have been unsuccessful on this occasion.
The closing date for applications is 13th February 2012
Interviews will be held on 15th-17th February 2012