| Unit 1 Investigating
business |
| 1 |
|
Why start a business? |
| 2 |
|
Business activities |
| 3 |
|
Business aims and objectives |
| 4 |
|
Business location |
| 5 |
|
Owning a small business |
| 6 |
|
Ownership of larger businesses |
| 7 |
|
Functions in business |
| 8 |
|
Marketing and sales |
| 9 |
|
Customer service |
| 10 |
|
Human resources |
| 11 |
|
Operations management |
| 12 |
|
Finance |
| 13 |
|
Administration and ICT support |
| 14 |
|
Communications and ICT |
| 15 |
|
External influences on business |
| |
| Unit 2 People and business |
| 16 |
|
Business stakeholders |
| 17 |
|
Employers and employees |
| 18 |
|
Employees and the law |
| 19 |
|
Job roles in organisations |
| 20 |
|
Recruitment |
| 21 |
|
Looking for a job |
| 22 |
|
Methods of working |
| 23 |
|
Training and development |
| 24 |
|
Sorting out problems at work |
| 25 |
|
The importance of customers |
| 26 |
|
Customer expectations |
| 27 |
|
Measuring customer satisfaction |
| 28 |
|
Consumer protection |
| |
| Unit 3 Business finance |
| 29 |
|
The costs of starting a business |
| 30 |
|
Financing a business |
| 31 |
|
Budgeting and planning |
| 32 |
|
Cash flow forecasts |
| 33 |
|
Cash flow forecasts on a spreadsheet |
| 34 |
|
Calculating break-even |
| 35 |
|
Calculating profit and loss |
| 36 |
|
Business balance sheets |
| 37 |
|
Who needs financial statements? |
| 38 |
|
The business plan |
| 39 |
|
Documents for buying and selling |
| 40 |
|
Financial documents - practical exercises |
| 41 |
|
Methods of payment |
| 42 |
|
Computer accounting |
